IT Infrastructure plays a pivotal role in aligning our services with customers and Overseas Partners business needs and expectations. Our IT establishes a standard set of service platforms customized to suit the requirements of the trade and the players involved. Sevenseas works with an in house IT team which strives to build a platform of technicality and convenience enabling the users to produce output in line with the requirements of our customers , Overseas partners and vendors. The IT support team which In addition to after-hours service offerings, has a well established remote customer service that will be able to operate and service any emergency scenarios. The Sevenseas CRM enables our overseas agents to view the current shipments status, invoices and outstanding payments on real time basis. Our IT infrastructure empowers us to scan and attach the export documents in customers’ and Overseas agent’s safe logins on the web. They can securely login to their assigned accounts and download the documents. This saves a lot of their time and removes their dependency on our mailers

• The CRM offers access to overseas associates & customers to view Shipment status, Invoices, Outstanding payment details
• Option to scan and attach the Export documents enabling download by the user without waiting for the same to be sent by E mail
• Option of storage of Documents, this enables the user to retrieve old documents as and when required
• Enabling agents to upload and download pre-alerts , E- documents

Our IT services are purely oriented towards Customer Alignment & Demand Management and is driven by the requirements of the trade and our partners and customers. We believe that IT is the biggest technical integrator which propels the organization towards a systematic growth progress.